✏️ Returns & Guarantee Policy
Welcome to the official policies page for Creatively Kind – Kayleigh Castle. Below, you will find clearly outlined return and refund policies for custom artwork, original purchases, and 1:1 coaching programs. Please read carefully before making any purchases or entering into a service agreement.
📜 Terms & Conditions
All commissioned projects require a 50% deposit upfront to secure your consultation call and initiate the sketch phase. The remaining 50% is due after the sketch is approved and prior to delivery of the final artwork, whether digital or physical. Payment confirms agreement to the outlined policies.
🔐 Privacy Policy
Client information is kept strictly confidential. Any promotional sharing of completed artwork on social media or other platforms will only occur after full payment has been received. Kayleigh Castle retains partial ownership of all artwork (unless otherwise stated for fully custom and exclusive projects) for the purposes of portfolio promotion, reproduction, or future product development.
🔄 Return Policy
Returns are not accepted once artwork has been approved at the sketch stage or fully completed. The final payment is required before the final delivery of any artwork, in digital or physical form. By approving the sketch, you agree to proceed to final payment and waive any return eligibility.
💻 Digital Product Policy
All digital downloads, courses, and PDFs are the sole intellectual property of Creatively Kind – Kayleigh Castle. Redistribution, duplication, or sharing without written permission is strictly prohibited. Digital artwork created for clients may still be partially owned by Kayleigh Castle for promotional use unless explicitly agreed otherwise in writing.
📚 Children’s Book Illustration Policy
To ensure a smooth and professional experience, all children’s book illustration projects follow the structured policy outlined below. This helps both parties maintain clarity, respect creative timelines, and protect the integrity of the artwork.
🔍 Initial Consultation
💵 A $350 consultation fee is required to book your initial 1-hour call.
🎨 This fee covers discussion of your vision, style preferences, book structure, and illustration needs.
🚫 The consultation is non-refundable and does not go toward the illustration project cost.
💼 Project Agreement & Deposit
🧾 After the consultation, a custom bid will be created based on your project scope (page count, characters, style, timeline, etc.).
🔐 A 10% deposit is required to reserve your spot in the project queue.
❗ This deposit is non-refundable and confirms your commitment to move forward.
✏️ Sketch Phase & Payment Schedule
🖋️ Rough sketches will be created and shared based on your manuscript and direction.
💳 Upon delivery of sketches, 40% of the total project fee is due before final artwork begins.
🛠️ Minor revisions may be requested and discussed at this stage.
🎨 Final Artwork & Delivery
📦 Once all final illustrations are complete, the remaining 50% is due before delivery of any files.
🖼️ Final artwork will be delivered in the agreed format (e.g., high-res files, print-ready layout).
🔒 No files will be released until full payment has been received.
⚖️ Ownership & Promotional Use
✍️ Kayleigh Castle retains partial ownership of all artwork unless otherwise agreed in writing.
📢 This includes rights to share work for portfolio, promo, and social media after full payment.
💼 Exclusive rights may be negotiated for an additional licensing fee.
For questions regarding your children’s book illustration project or to begin the consultation process, please reach out to:
📩 assistant@kayleighcastle.com
🎨 Custom Artwork Policy
Once the initial 50% deposit is made and the consultation call is complete, sketches will be provided. Revisions can be requested during the sketch phase. After the client approves the sketches, final artwork will be created. Upon completion, Creatively Kind – Kayleigh Castle retains partial ownership for future promotional use. The remaining payment is due prior to final delivery in any format.
Once sketches are approved and the project moves into the final rendering stage:
🚫 All sales are final.
🔁 No returns or refunds will be provided after approval of the final sketch and/or delivery of completed artwork.
💰 The remaining 50% of payment is required before the delivery of final digital or physical artwork.
📸 Creatively Kind – Kayleigh Castle retains partial ownership of all custom artwork unless stated otherwise in writing. This includes usage rights for portfolio, promotional content, or future reproductions.
🛍️ Purchased Products Return Policy
(This includes physical goods such as stickers, prints, stationery, etc.)
🛑 Due to the nature of handmade and small-batch products, all sales are final.
🔁 Returns, exchanges, or refunds are not accepted unless your item arrives damaged.
📧 If you receive a damaged item, please contact us within 5 business days of delivery at: assistant@kayleighcastle.com with photos and a detailed description for a possible replacement.
🖼️ Original Paintings Return Policy
🚫 Original, one-of-a-kind artwork is non-refundable.
✅ Please ensure you are confident in your purchase before completing your order.
📦 Each painting is handled with care and packed securely for shipping. Damage during shipping must be reported within 3 business days, with photo documentation, for claims to be considered.
💻 Digital Products & Downloads Policy
📚 All digital downloads, including workbooks, guides, and courses, are the intellectual property of Creatively Kind – Kayleigh Castle.
🚫 You may not duplicate, redistribute, or share digital files without written consent.
📸 Digital artwork created for clients remains partially owned by Kayleigh Castle for future promotional use, unless specifically purchased for full ownership.
🔁 All digital product sales are final and non-refundable.
✨ The Creative Freedom Formula – Coaching Program Guarantee
At The Creative Freedom Formula, I am fully committed to your transformation. If you engage fully in the program but do not experience meaningful growth or breakthroughs, you may be eligible for a partial refund.
1. Guarantee Overview
You will receive personalized coaching, actionable strategies, and creative clarity. If these outcomes aren’t met despite full participation, a refund may be considered.
2. Criteria for Guarantee Refund
To qualify for a refund, you must:
📅 Attend all coaching calls and actively participate.
📝 Complete and submit all assigned worksheets and checklists:
✅ Goal Setting Worksheet
✅ Creative Block Breakthrough Worksheet
✅ Daily Routine Planner
✅ Time Management Worksheet
✅ Self-Reflection Worksheet
✅ Pricing Strategy Worksheet
✅ Creative Project Checklist
✅ Daily Creative Habits Checklist
✅ Studio Setup Checklist
✅ Client Onboarding Checklist
✅ Art Marketing Checklist
✅ Creative Tools Checklist
🛠️ Implement the strategies provided during the program.
📬 Submit your refund request within 30 days of the program's completion.
3. Refund Amount and Deductions
💸 Total program cost: $6,999
➖ Deduction: $2,400 for the value of bonuses, worksheets, and tools
💵 Refund issued: $4,599
4. How to Claim Your Refund
📧 Email your request to: assistant@kayleighcastle.com with subject line: Refund Request – Creative Freedom Formula
📎 Include:
All completed worksheets
Confirmation of full attendance
A brief explanation of why the program did not meet expectations
📆 Deadline: Within 30 days of the final program date
5. Refund Processing
🕓 All eligible refunds will be processed within 10 business days using the original method of payment.
6. Limitations & Exclusions
✅ Refunds are available only to clients who paid in full.
🚫 Installment plans are non-refundable.
🚫 Additional services or upgrades are not covered by this guarantee.
🔒 The $2,400 deduction is non-negotiable.
7. Final Acknowledgement
By enrolling in the program, you accept these terms. My promise is to guide and empower you toward creative fulfillment. If that doesn’t happen, I will work with you to make it right.
For any questions about these policies, please contact: 📩 assistant@kayleighcastle.com